He clearly is upset about his stay there.
Funny thing is that I just stayed there myself. Just a few weeks ago. In this exact hotel. I also stayed there over Labor-day weekend. I felt ok enough about it to come back.
Was it’s a nice hotel … no.
Was it a dump … no.
I’ve stayed at far worse. But in Sault St. Marie your options are limited and there’s some real crappy hotels and motels there. I’d say this is a low 3 out of 5 star place.
Our room was a little dated but clean. Bed was fairly comfy. The room size was average. The flat screen TV was a little to be desired and the TV stand needed to be replaced. It was worn and a little too low. It’s a good size hotel and has an indoor pool for the kids.
I will say this however. Customer service wasn’t a strong suit. If you stay multiple days they do not turn down your room unless you ask. I kinda chalked this up to Covid. After a few days we called the main desk (in the evening around 10pm) for towels and bathroom supplies. We asked that they bring some up and they told us we would have to come get them. Apparently that late in the day they only staff one person. I also chalked this up to Covid. A lot of northern Michigan business have closed due to the inability to staff. We stayed in Gaylord one night on our way up and we’re shocked by how many businesses were closed and we were told staffing was a real problem.